Just fill in the ticket with your questions at our Support Center and send it to us. I am having the same issue. Join the unofficial community where you can discuss Roborock products. my roborock gets confused on (gray) carpet and goes in circles. 5. I got the Roborock S5 Max to clean in 1 direction throughout my house! The Roborock S5 Max has all the benefits of the brand's second generation of robots, plus a more advanced scrubbing system, with a water tank that doubles the capacity of the S6. Does it just save the last map itself or is there supposed to be a "Save Map" button somewhere. Ores can be redeemed at most Once a Week. The basic commands with voice assistant are: Start clean; Pause; Return charging or Dock. ... Say goodbye to the hairy problem. New comments cannot be posted and … I couldn’t find the problem and no solution. My suggestion: pump more water and move/turn faster. When the robot moves or turns slowly, this very likely to occur. Hello, i have roborock s5 max and after 4 months of use (latest firmware 3.5.8_1026), roborock get an issues. Please send us a picture of the problematic cleanup map for reference. Please kindly wait and keep an eye on the app for firmware update. They are usually only set in response to actions made by you which amount to a request for services such as setting your privacy preferences, logging in or filling in formsYou can set your browser to block or alert you about these cookies, but some parts of thesite will not then work. Do not suggest to use it on high-pile carpets. The Problem Sweeping and Mopping: dirt, pet hair and dust nemesis. I hope someone can help me. ROBOROCK S5 The Automated House-Cleaning Robot Vacuum . It is so cool to track the route of the bot on the app as it cleaned and mapped the house. WeZZeY changed the title Xiaomi Roborock s5 Max Xiaomi Roborock s5 Max, can't be connected yet Apr 4, 2020 Copy link jonatanbergman commented Apr 6, 2020 The reason I was so impressed by this is because the Deebot 901 had problems mapping my house. Medium or high water level will make the robot move more erratically. Rocky 12/01/2020 14:46 1052 43 0. Roborock S5 is actually 2 robots in one case that can perform dry vacuuming and wet cleaning. Smart cleaner gets smarter. Third on the list is the Roborock S5 Max, which boasts almost the same features as the Roborock S6 and S6 Pure, but this time, the 32-bit quad-core processor improves the robot’s intelligence for faster and better cleaning. It's available for $600. The vacuum power of the Roborock S5 Max is where it’s real strengths lie. Just fill in the ticket with your questions at our Support Center and send it to us. Design-wise, the Roborock S5 Max doesn’t deviate too much from other models in the range. By selecting "Agree", you agree to. Is anyone else having issues with their Roborock S5 vacuum cleaner? I just bought a Roborock S6 Pure vacuum robot. Roborock S5; Roborock E2; Roborock E3/E35 ; Roborock E4; The main lineup that is missing here is the Roborock S4. Uninstall the mopping system and verify whether it works well. If you've done that, but the issue remains, we suggest you contact our support team to get a proper solution, support@roborock.com. https://drive.google.com/file/d/1A4xAI_gAttK-6dnwpxVsu0Gj_3OLR_Ak/view?usp=drivesdk. In this tutorial learn how to create Maps on the Roborock Models. The S6 has received more sensors, Selective Room cleaning, and multi-floor mapping function, which Roborock S5 … Not only vacuum. Roborock S6 is an improved version of the previous Roborock S5. I bought a RoboRock S5 from amazon and received the package on 04/15/2019. Is there a solution? It only got confused in a room where I changed the furniture layout but perhaps that is to be expected. Through discussions with the very helpful support folks at Roborock, I also found out that I could set no-go lines even during the initial cleaning, so I could … This is why we purchased the robot in the first place. I've just recently gotten my xiaomi roborock s5 Max (new model) and when I use the token and ip to connect to the device with the MI home homey app I get the following message: "device.getState is not a function" save. From there you will be able to pick one style. Amazon Alexa support is available through the Xioami skill, but it’s a little odd with the Roborock S5 appearing as a switch. Now we have the 2nd gen S5, a hybrid robotic vacuum and mop in one. Like adjust water volume, change new mopping cloth and restore previous firmware? I DID IT! report. Buying new wheels or changing mopping cloth are not a reasonable option for me. Mopping problem still exsist, even worse. With the S5 Max, you can also control which areas it should mop, which areas it shouldn’t touch, and control the exact level of water flow. Access Roborock technical support here. 1、New users: 15 Ore (Newly registered accounts only), 3、Share posts in News/Promotion section on Social Media: 3 Ore (Once per day), 1、200≤ Ore <500: Equivalent to USD$19 (Can be used with Amazon offers and discounts), 2、500≤ Ore <1200: $39 (Cannot be combined with other discounts), 3、1200≤ Ore <2400: $69 (Cannot be combined with other discounts. Read honest and unbiased product reviews from our users. When it moves fast, it can pass the slippery place since they can't fix the eroded side wheels by software. Barriers were also easy to set up. I read the support forum and several people already post the same issues but i think there are no fix on this issues yet. Without mopping cloth and mount it works well, and roborock move normally (no avoid empty obstacle and move in circle). Or you can attach the link. This device is a technically improved version of Mi Robot Vacuum and they are almost alike as for the appearance. After the firmware update 3.5.8_1026, roborock usually move in circular like avoiding empty obstacle in front of it. An inline formatting menu will show up when you select text. It completed the zoned portion ( i used the 2x option) 2 times and returned gracefully to the docking station for charging.I guess it was all that I had wanted in my RoboRock S5.Hope this post helps all those folks who are frustrated with some things that I have mentioned above. Help? 3. Roborock s5 Max map and navigation issue. But the latter technology can now save bigger maps for shorter period, which makes the vac a nice model for multi-story houses. Roborock S5. The Roborock S6 MaxV solves that problem by combining the two: It's a hybrid vacuum and mop, and usually sells for $750. An array of environmental sensors including an accelerometer, odometer, infra-red, compass, as well as a bumper and its hyper-accurate map of your room, mean it just goes about its business safely. By clicking “Accept” you agree our use of cookies for these purposes. I have also noticed that most of the time, the map disappears and I lose it. On Android it works fine. I need to mop using roborock. Once it’s finished it’ll … This app lets the robot know where it needs to clean and where it has already been. Hi I have the same problem with Roborock S5 Max. This did not help.Resolution:I then turned to another suggestion which mentioned to use the other app called 'FloeVac' from the android play store.I downloaded this app and while setting it up, I noticed that the software updates of the firmware available on this app were at a much higher level. Upon reaching 70+% battery charge, it disengaged from the charging dock and completed the unfinished portions.7. To reject all non-essential cookies simply click "Save and Close" below. Install the mopping system but adjust the water flow to low. It is so cool to track the route of the bot on the app as it cleaned and mapped the house. Roborock has done a good job of laying everything out pretty easily, so anyone can use it, without any issues. Dreame D9 can recognize the cleaned rooms preventing it from cleaning again, increasing productivity. read more. a portion that had been marked but it could not complete in first pass was missed as my wife had closed the doors for that area.8. 18 comments. To learn in detail about how we use cookies, please read our full Cookies Notice. When you run the robot for the very first time, it'll start creating a map of your home while doing the cleaning. The Roborock S5 Max rivals any full-size vacuum cleaner when it comes to its ability to vacuum. Changing the water level to low still doesn't fix the issue but it does improve the situation. I read the support forum and several people already post the same issues but i think there are no fix on this issues yet. Have you ever tried the suggestions mentioned above? Hello, i have roborock s5 max and after 4 months of use (latest firmware 3.5.8_1026), roborock get an issues. Multi-floor Mapping: Save multiple maps, along with No-go Zones for each level, all recognized automatically by the robot, total controlled by roborock app and Alexa voice control. Close. The vacuum cleans lengthwise, so for rooms whose shape doesn't flow with the wood grain, break them up into smaller rooms on the map! 2020-02-24 05:23:31. Is there a way to send the correct map to the roborock s5 max? There a couple of setting you have to enable for the mapping to work!! However, the Roborock S6 charges faster, the charging cable can be coiled to avoid problems, and the mop is made of a higher quality material. if adjust water volume to low did the trick, you can use it as a workaround. The sensors are your Roborock’s “eyes” that let it see where it’s going as it’s cleaning your floors. S5 max navigation problem. ... Based on the map, a route along edges first and then in Z-shape will be planned for efficient and complete cleaning. In order to fulfill the basic functions of our service, the user hereby agrees to allow Xiaomi to collect, process and use personal information which shall include but not be limited to written threads, pictures, comments, replies in the Mi Community, and relevant data types listed in Xiaomi's Private Policy. Is it really a brand ne… Combined with 290ml electric water tank, precision water control, no-mop zones, etc. Sorry, hard reset the device will erase all settings saved, and there is no option to download and upload the maps. It won’t roll off of steps, get trapped, or slam into your walls. There’s a little confusion among customers over the model numbers. Any related questions/discussions, such as issues, recommendations, reviews, comparisons, etc., are welcomed! In this tutorial, I will walk you through how to enable Map saving mode and save up to 3 floor plans. Let’s take a more in-depth look at the cleaning ability of this unit. * Changes are irreversible after submitting, We use cookies on this website. Today my roborock s5max updated to firmware 3.5.8_1328 (from mi home app). But when its only on vacuum mode, roborock will move normally. Like firmware upgrading? In autumn 2017 a new robotic vacuum cleaner by Xiaomi named Roborock S5 was introduced on the market. On iOS the map never loads and only shows "Map loading" with the animated sweeping robot icon. Describe the bug Hi, My roborock S Max is not detected with the discovery mode nor I can connect by specifying the IP (I get miio.exceptions.DeviceException: Unable to discover the device). The vacuum cleans lengthwise, so for rooms whose shape doesn't flow with the wood grain, break them up into smaller rooms on the map! The Roborock S5 is the second generation of robot vacuums produced by electronics company Xiaomi. There is good suction and it manages to clean and transition from hard floor to carpet. I bought a RoboRock S5 from amazon and received the package on 04/15/2019. All in all, the Roborock S6 MaxV is a superb high-end robot vacuum with obstacle avoidance and an app that is easy to configure. Apparently there is supposed to be a save map function. Especially the room mapping, the control available from the app on the phone. But when mopping cloth and mount attached, the issue will happen on all water setting. I dont know what cause the issue, i already check the wheel, clean all sensors, factory reset, and the issue still persist. Help? Without the mopping system, does robot work well. The Roborock S5 Max comes with some nice design features to help keep it running in tip-top shape. I follow the suggestion to reset, set water into lowest, etc. The Roborock S5 Max has all the benefits of the brand's second generation of robots, plus a more advanced scrubbing system, with a water tank that doubles the capacity of the S6. The Roborock S5 mapped my entire house in one pass and in the 3 weeks I have had it, it has never deleted the map like I have read other bots do. Hi, the RD team is still working on it. MAP PROBLEM. The RoboRock S5 does some odd routes, (the MI Home version did not leave gaps before moving to another area) as it leaves some areas unfinished and moves to new areas of the house, rest assured, it does come back and finish the unfinished areas later. 6269346808 Rocky 12/01/2020 14:46 1146 43 0. Close. There’s a little confusion among customers over the model numbers. Roborock robotic vacuum cleaners make cleaning your floors convenient and hassle-free. Looking back. Intense 2000pa Suction, enough to lift AA batteries, easily picks dust off floors and can even drag trapped dirt from deep inside low-pile carpets. Intense 2000pa Suction, enough to lift AA batteries, easily picks dust off floors and can even drag trapped dirt from deep inside low-pile carpets. How to minimise these problems moving forward Two words. One of optional, but quite helpful functions of Roborock S5 … I read the support forum and several people already post the same issues but i think there are no fix on this issues yet. I picked the latest greatest version and after linking the Vacuum to the FloeVac, updated it (RoboRock S5) with the latest greatest firmware.In order to download the firmware, you have to log into the MI account. While the majority of basic features stayed the same, we can note several additions.
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